As long as the seal has not been broken and the box not opened all you need to do is E-mail us or call us (1-877-LASERJET for instructions on returning the cartridge to us).
Please locate and read our Terms and Conditions and Policy ProceduresĀ section. Basically, you must obtain an RMA number first in order to facilitate your problem easily and swiftly or please call us, we will help.
